( Last Updated: 16.04.2026 )
We’re here to help you get the most out of realX. Whether you have a question about your account, need help with student verification, or want to learn more about how our platform works, you’ve come to the right place.
Frequently Asked Questions
How do I verify my student status?
After creating your account, navigate to the verification section in the app. You’ll be asked to provide your school-issued email address, student ID number, or upload a document confirming your enrollment. Verification typically takes 24-48 hours.
How do I redeem a deal?
Browse available deals in the app, tap on the one you want, and follow the instructions. Some deals require showing a digital coupon at the store, while others are applied automatically when you shop online through the provided link.
I’m having trouble with the app. What should I do?
First, try restarting the app and ensuring you have the latest version installed. If the issue persists, try clearing the app cache or reinstalling. If you’re still experiencing problems, contact us at info@realx.qa with a description of the issue and your device model.
How do I contact a specific vendor?
Each deal listing includes contact information for the vendor. You can reach out to them directly through the details provided in the deal page. If you’re unable to resolve an issue with a vendor, our support team can help mediate.
Is realX free to use?
Yes, realX is completely free for students. Simply create an account, verify your student status, and start enjoying exclusive deals and discounts from our partner brands.
Get in Touch
Can’t find what you’re looking for? Our support team is ready to assist you. Fill out the form below and we’ll get back to you as soon as possible.
Or email us directly at info@realx.qa